Privacy Policy – 49jil Online Casino Philippines

Welcome to 49jil. We are committed to protecting the personal information of every player who uses the 49jil platform. This Privacy Policy describes our practices in relation to the collection, use, storage, disclosure, and protection of personal data in accordance with the Republic Act No. 10173 — Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC) of the Philippines.

This policy applies to all personal data collected through the 49jil website, mobile web interface, live chat, customer support channels, and any other touchpoint between you and the 49jil platform. The term "personal data" refers to any information that can be used to identify you directly or indirectly — including your name, mobile number, date of birth, government ID details, financial transaction records, device identifiers, and IP address.

By registering an account and using the 49jil platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should not create an account or continue using 49jil services.

49jil collects the minimum personal data necessary to provide our services, maintain regulatory compliance, and protect the security of your account. The categories of data we collect are outlined below.

49jil collects personal data through several channels, all of which are under your direct control or arise as a natural part of using an authenticated online platform.

• Account registration: When you create a49jil account, you provide your mobile number, date of birth, and name. This is the primary point of data collection for identity information.
• Identity verification: When you submit a government-issued ID for withdrawal verification, 49jil's secure verification system captures and stores the document details required for KYC compliance.
• Deposits and withdrawals: Payment transaction data — reference numbers, amounts, timestamps, and payment method identifiers — is captured automatically when you conduct financial transactions at 49jil.
• Platform use: Your activity on the 49jil platform — including games played, bets placed, sessions started, and features accessed — is logged automatically by our platform infrastructure.
• Device and browser data: Technical information about your device, browser type, operating system, and IP address is collected via standard server logs and session management systems each time you access 49jil.
• Customer support interactions: When you contact 49jil through live chat, email, or any other support channel, the content and metadata of those communications are recorded for quality assurance and dispute resolution purposes.
• Cookies and tracking technologies: 49jil uses cookies and related technologies to maintain your login session, remember your preferences, and gather anonymised analytics data. See Section 9 for full details.

49jil uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Privacy Policy with appropriate notice.

• Account creation and management: To register your 49jil account, verify your identity, maintain your wallet balance, process your deposits and withdrawals, and provide access to all platform features.
• Service delivery: To the games, betting markets, live streams, and other services you access at 49jil, including personalising your experience based on your game preferences and activity history.
• Payment processing: To initiate, confirm, and record all financial transactions — deposits via GCash, Maya, and other Philippine payment methods, and withdrawals to your registered payment account.
• Identity and age verification: To verify that you meet49jil's minimum age requirement (21+) and confirm your identity before approving withdrawals, in compliance with applicable Philippine law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, multi-accounting, and other security threats using behavioural analysis, device fingerprinting, and IP monitoring.
• Regulatory compliance: To meet our obligations under the Anti-Money Laundering Act (AMLA) of the Philippines, including record-keeping, suspicious transaction reporting, and cooperation with lawful requests from regulatory authorities.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to proactively offer responsible gaming tools, as well as to enforce any limits, cooling-off periods, or self-exclusions you have applied to your account.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and improve our support service quality based on interaction analysis.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving 49jil's user experience, game performance, payment flow, and mobile compatibility.
• Marketing communications: To send you promotional offers, bonus notifications, and news about49jil services — subject to your marketing communication preferences and the opt-out rights described in Section 12.

Under the Philippine Data Privacy Act of 2012, every instance of personal data processing must have a lawful basis. 49jil processes your personal data on the following legal grounds:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to provide the 49jil services you have registered for and to fulfil our obligations under the account agreement with you.
• Legal obligation: Processing required for identity verification, age verification, AML/KYC compliance, and regulatory reporting is carried out to meet49jil's obligations under Philippine law, including the AMLA and applicable gaming regulations.
• Legitimate interests: Security monitoring, fraud detection, platform analytics, and responsible gaming monitoring are conducted on the basis of 49jil's legitimate interest in protecting the integrity of the platform and the wellbeing of its players, balanced against your privacy rights.
• Consent: Marketing communications and non-essential cookie placement are based on your explicit consent, which you may withdraw at any time without affecting the continued provision of core49jil services.

49jil does not sell, rent, or trade your personal information to third parties for commercial purposes. We share personal data only in the limited circumstances described below, and only with parties bound by appropriate confidentiality and data protection obligations.

• Payment processors: GCash (G-Xchange Inc.), Maya (PayMaya Philippines Inc.), GrabPay, and other approved Philippine payment providers receive the minimum transaction data required to process your deposits and withdrawals. These providers have their own data privacy policies and are independently regulated.
• Identity verification providers: When you submit a government-issued ID for withdrawal verification, the document is processed by a licensed, NPC-registered identity verification service operating under strict confidentiality terms with49jil.
• Game software providers: JILI Games and other content providers integrated into the 49jil platform receive anonymised session data to support game delivery, RNG certification, and technical support. No directly identifying personal data is shared with game providers.
• Regulatory authorities: 49jil will share personal data with the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other relevant Philippine regulatory bodies when required by law, court order, or valid legal process.
• Fraud prevention networks: In cases of confirmed fraud, chargeback abuse, or multi-accounting, limited account data may be shared with industry fraud prevention networks to prevent repeat offences across the Philippine online gaming industry.

49jil retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, meet our legal and regulatory obligations, resolve disputes, and enforce our agreements. The following general retention periods apply.

• Active account data (identity, contact, financial transaction records) is retained for the duration of your account's active status plus a minimum of 5 years following account closure, in compliance with AMLA record-keeping requirements.
• Identity verification documents are retained for a minimum of 5 years from the date of submission, or longer if required by regulatory obligation.
• Bet and game history is retained for a minimum of 3 years to support dispute resolution and responsible gaming monitoring.
• Customer support communications are retained for a minimum of 2 years from the date of the last interaction.
• Technical and server logs are retained for a maximum of 12 months unless a security investigation requires extended preservation.
• Marketing consent records are retained for as long as you maintain an active 49jil account, to demonstrate the basis of any marketing communications sent.

When data is no longer required for the applicable retention period, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

49jil implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security infrastructure includes:

• TLS 1.3 encryption for all data transmitted between your device and the 49jil servers — the same standard used by Philippine banking applications.
• AES-256 encryption for sensitive data at rest, including identity documents, financial records, and account credentials stored on our servers.
• Two-factor authentication (2FA) available to all 49jil accounts, strongly recommended for all players to prevent unauthorised account access.
• Device fingerprinting and anomaly detection to identify login attempts from unrecognised devices or locations and trigger automatic security alerts.
• Role-based access controls limiting internal access to personal data to only those 49jil staff members who have a verified operational need, with all access logged and audited.
• Regular security assessments including penetration testing and vulnerability scans conducted by independent security specialists on a scheduled basis.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 49jil will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and affected players will be informed without undue delay in accordance with the DPA's breach notification requirements.

49jil uses cookies — small text files stored on your device by your browser — and similar tracking technologies to enable platform functionality, maintain your login session, and gather anonymised analytics data to improve the platform. The types of cookies used by 49jil are described below.

You can control cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to your49jil account. Disabling analytics and preference cookies will not affect your ability to play games or process transactions. 49jil does not use third-party advertising cookies or tracking pixels for external retargeting purposes.

49jil strictly prohibits the registration or use of the platform by individuals under 21 years of age. We do not knowingly collect personal data from persons under 21. Age is verified at registration through the date of birth provided and confirmed via government-issued ID prior to any withdrawal being processed.

If 49jil becomes aware that personal data has been collected from a person under the minimum age requirement, the account will be suspended immediately, all funds will be returned to the originating payment method, and all personal data associated with the account will be securely deleted within 30 days, except where retention is required by law for fraud prevention or AMLA reporting purposes.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to the personal data 49jil holds about you. These rights can be exercised at any time by contacting our Data Protection Officer at support@49jil.net.

49jil will respond to all verified data subject requests within 30 calendar days of receipt. For complex requests, this period may be extended by an additional 30 days with prior notification to you. There is no charge for submitting a data rights request. We may need to verify your identity before processing any request to ensure we do not inadvertently disclose your data to a third party.

49jil may send you promotional communications — including new game announcements, bonus offers, event notifications, and platform updates — via SMS to your registered mobile number and by email where an address is registered on your account. These communications are sent on the basis of your consent at registration.

• You can opt out of marketing SMS messages at any time by replying STOP to any49jil SMS or updating your notification preferences in your account settings under "Communication Preferences."
• You can opt out of marketing email communications by clicking the unsubscribe link in any marketing email from 49jil.
• Opting out of marketing communications does not affect transactional messages — you will continue to receive deposit confirmations, withdrawal notifications, security alerts, and support responses regardless of your marketing preferences.
• 49jil does not send promotional communications to players who are currently in a self-exclusion period, cooling-off period, or who have contacted support with a responsible gaming concern.
• Processing your opt-out request takes effect within 48 hours of submission. If you continue to receive marketing messages after this period, please contact support@49jil.net.

The 49jil platform may reference or integrate third-party services — such as payment providers' interfaces, game software, and identity verification tools. 49jil is not responsible for the privacy practices of these third-party services, and this Privacy Policy does not apply to data collected by third parties through their own platforms or interfaces.

When you interact with a third-party service integrated into or linked from 49jil (such as completing a GCash payment on GCash's own interface), your use of that service is governed by that provider's own privacy policy and terms of service. We encourage you to review the privacy policies of any third-party services you use in connection with your 49jil account.

49jil may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The "Last Updated" date at the top of this page will be revised whenever a change is made. For material changes — those that significantly affect how we collect or use your personal data — 49jil will notify registered players via SMS or in-platform notification at least 7 days before the change takes effect.

Your continued use of the49jil platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you have questions about any update to this policy, contact our Data Protection Officer before the change takes effect.

For any privacy-related questions, data access requests, correction, erasure requests, or complaints about how 49jil handles your personal data, please contact our Data Protection Officer through any of the following channels. We aim to acknowledge all privacy enquiries within 24 hours and resolve them within 30 calendar days.